on 09-08-2023 11:24. Virgin Media; My Virgin Media; Shop; Help;. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. One of them was Telewest. Networking and WiFi. When I proceeded to set up my Hub 3 I quickly realised that. Also there will be an external, often brown, omnibox. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Cihank617. Stay safe online. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Tried looking but can't see a way to book an engineer for this?. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If it’s damaged or not working correctly, it could be causing. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Options. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. The wall box may be branded with the logos of an old cable TV company (not VM). 0 Kudos Reply. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. Give the pre-installs team a call on 0800 052 1734. Hi I am having the same problem too. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. This is designed to push over the existing screw connector the outlet has. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. . Tudor. I have received my quick start-up kit. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Virgin Media Quickstart set up. #5. The other is marked TV, & this is used for TV & Broadband. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Account - Mobile. Manage Your Account. Thank you for your response @andrewmonkie. Networking and WiFi. Have your Virgin account number and area reference number on hand. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Solved: Hey, I've recently received my new broadband hub. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. 4. Let us know if you'd like to go ahead with that. Customer since 1993. I think you'll be OK, the self install should include the coax cable you need actually. All the apps will work, and you can watch your recordings - your mini box connects to the main box. 0 Kudos. Unfortunately we don't use the Openreach master sockets as they are BT only. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. On the day of activation, connect your new router to the master phone socket. Manage Your Account. Need to contact Virgin Media Customer. . I. A TV360 box requires 3 connections. Stay safe online. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. 24-03-2021 05:06 PM. Even sitting in the room above the router, the WiFi was dreadful. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hi there. Virgin Media; My Virgin Media;. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Switched On Families. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Red light means a connection issue. Speed 5. Hi. No setup fee. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Connect the Hub’s power cable with the blue tab. Virgin Media; My Virgin Media; Shop;. Placed an order and the lady said we were eligible for quick start self installation. Vonage 2nd line. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Switch on your TV, then using your own TV remote press the Input, AV or Source button. When I try connect a cable it's doesn't have anything to grab round it. Virgin Media: TiVo® service. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Is there likey to be any problem with this, such as degraded of weaker quality or speed. The wall socket is - 5109379. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Connect everything. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Account - Mobile. But I have actually managed to get through to the technical team over chat. 168. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Just joined. Explain what needs to be done and book an engineer visit. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. I actually want to move it where I think the previous Virgin socket originally was - there's. QuickStart, set up and connections. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The wall socket I have within my home does not appear to be working. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The box and cables may have been removed by the previous occupiers. on 04-02-2023 11:17. . Tuning in. A new secure password will be generated for you. Account - Cable. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Sorry to hear that your extension landlines are not currently working. Security matters. Please read the FAQ's QuickStart, set up and connections. Networking and WiFi. I don't see a Virgin Media Wall Socket anywhere in the house. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Mobile Your Account. The box and cables may have been removed by the previous occupiers. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. . QuickStart, set up and connections. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Wall socket. The adapter plugs into the TEL1 socket on the VM hub as per pic below. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Ethernet is ideal & recommended, reliable wireless is fine. Push fit the VM-supplied lead onto the socket. Reply. I'm sorry to hear you're having these. Or you may be quicker than average! You won’t be involved the whole time. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Got my package today and there is an isolated cabled with it but I don't have the wall socket. 3 5 comments Best Add a Comment LayerTough • 1 yr. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I don't work for Virgin Media. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. sounds like the installer wanted to make money. The box and cables may have been removed by the previous occupiers. . Switched On Families. Hi there , welcome to our forum and thanks for your post. Account - Cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi @bingoman000. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. But I don't have a splitter or any 'Virgin media socket'. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. All forum topics. Hello there. 0 Kudos Reply. The existing cables will be screw-on (11 mm spanner or pliers required). they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. I don't have a Virgin wall socket. RachelG2. kkd1. What needs to be done is for the new Virgin Media CV21 connection. My Virgin Media App. . Don’t have virgin media wall socket. We have tried plugging it into the only box we found it would fit but no luck. Stay safe. £270 does sound way over priced for a tv aerial. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The best thing to do if. on 01-12-2022 11:22. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Go to Account settings, then Account details b. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We have a virgin media wall socket. Socket. Account - Mobile. Virgin Media; My Virgin Media; Shop;. A TV360 box requires 3 connections. Manage Your Account. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Thank you. Joining in. Call the pre-installation and delivery team on 0800 052 1734. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Options. You can also check for a loose cable as not all properties have a socket. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Is it possible that part of the cable from the previous user h. Learn more. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. You can purchase a mobile internet dongle from a number of UK networks. I received my broadband kit yesterday but I need the help of an engineer please. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. . Incidentally the phone socket is redundant if not in use and can be safely removed. There are multiple different branded wall boxes inside our flat but none. Joining in Options. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I can only find the TV socket. The connection cable should be on the other side of that incoming "hole". . QuickStart, set up and connections. . Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. Only an aerial cable (pictured below) connected to a box outside my flat. 0 hub but i have a small problem. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Plug the cables into the Hub. Getting started & FAQ. My optical sound socket seems to be missing something. Just joined. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. “. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. I have been given other details for the account such as the account number/area code and. Hey there, just got my 3. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. Call the Pre-installation and delivery team on 0800 052 1734. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. I’ve just lived into my new house and received my Virgin box. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. . We would like to show you a description here but the site won’t allow us. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Learn more. Account - Cable. Re: Wall socket. . Account - Cable. The Hub and your home phone can’t be placed near each other. However, I do not have any of the specified wall sockets available. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. We would like to show you a description here but the site won’t allow us. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We have a virgin media wall socket with an ethernet port in the wall but no round cable. A Ti-Vo was installed in one of the upstairs bedrooms. 0 Kudos Reply. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Get the Hub ready by connecting the wires. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. . Stay safe online. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. 0 Kudos. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Kit arrived today…no wall box so unable to install. Browse Virgin Media Virgin Media Community. on 08-01-2023 20:46. We would like to show you a description here but the site won’t allow us. I. My Virgin Media App. Plug the cordless base. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 0 Kudos. If there are you can book an engineer online too. We have the quickstart pack but sadly cannot get broadband set up and working. Browse Virgin Media Virgin Media Community. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Options. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Stream from Virgin Media. Phone line - 5 mins. This seemed to be standard procedure for any phone fault reported. I have tried to contact vm but I don’t have a landline number so they w. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I received a Quickstart kit, but I don't have the Virgin Media socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. There are no virgin sockets on the wall. I could connect it in my house self install. - 5250024 You can also check for a loose cable as not all properties have a socket. I just have a short coaxial cable on my wall, and it has a male end. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. My hub is up stairs in the - 5199721. Security matters. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. You would need. on 03-08-2020 18:05. 26 April 2022. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Browse Virgin Media Virgin Media Community. Stay safe online. . It is possible to re-enable the existing sockets with this CV21 upgrade. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Need to contact Virgin Media Customer. Don't touch it. Learn more. Step 2: Order your Sky Broadband service. The phone number doesn't connect you. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It is actually a VM box but a very old one, even though it was still in use just over a month ago. The pre-install team number is 0800 052 1734. However, since theres no virgin media socket is it possible if someone who works at v. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Call them up and mention it to them otherwise they more than likely won’t say anything about it. The cable fits in the socket shown in the image attached. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. Security matters. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Mobile. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). 1 ACCEPTED SOLUTION. Browse Virgin Media Virgin Media Community. The new Stream box will connect wirelessly to the internet. How can I get this installed? Thanks - 5321783. What needs to be done is for the new Virgin Media CV21 connection. in Networking and WiFi yesterdayGo to solution. Go to Account settings, then Account details b. Hi there @vmcusto1, welcome to our forum and thanks for your post. kkd1. . There should be a wall mounted box somewhere inside that has an F socket on it. It's great to hear your wall socket concerns have now been addressed and resolved. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. While doing that. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Make the call to the Virgin automated number. However when I plug in the cable to it the lights flash for a second or two diff. . The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. My Virgin Media App. on 08-02-2023 13:33. Connect the Hub’s power cable with the blue tab. Stay safe online. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. How to cancel your Virgin Media contract. VM BB TV Landline. i don’t have a virgin media wall socket. I don't work for Virgin Media. You will only have been sent a QuickStart pack if the premises previously had VM. Select the correct HDMI input for your box. My Virgin Media App. "If I'm going for BB only (ie no. Due to the nature of our network, connectivity can vary from property to property. We're here to help.